From the first contact by phone to the day on which the work was completed, Basement Detective was top notch. [They were] especially helpful in walking us through in evaluating the problem, identifying the options to address it, and then providing the time and cost estimate.
[T]he team from Basement Detective [was] great to work with. They came in, diagnosed our problem, offered a couple of solutions, and once we chose a solution they were thorough and completed the work on time. They answered all of our questions and we would recommend them highly. Anthony the owner visited our house several times during the work and understood our concerns and we could tell he really cared.
The technician arrived and walked us though the basement while explaining signs and specific details that are needed for our specific basement and layout. He listened well to our comments and answered all our questions. Left us with a specific plan and drawing with quotes for the services. Gave no pressure to sell us the job.
We couldn't have been happier with the professionalism, quality, and customer service that was offered by Basement Detective.
~C. & M. Tighe
[They] visited us NO LESS than 4 times before work even began to sketch out ideas and work with us on what we were looking for.
All of the folks on [the] team were polite, conscientious and did a great job… We are very happy with the work and everything looks great!
~C. & M. Tighe
The workers were INCREDIBLY meticulous (even the carpenter) with their work and cleanup.
During the initial assessment, they explained why we were experiencing water collection in our basement and thoroughly described their recommendation to resolve.
They were VERY fair in pricing and the end job was nothing less than superb. Oh yeah, they also showed up a week earlier than scheduled! ...If I had a second house needing a dry basement- these would be my go-to guys! Thanks, Basement Detective.